This is an important update from Student Transportation Services of Waterloo Region (STSWR) which continues to experience bus driver shortages. STSWR and their service providers continue to work hard to address staffing pressures and service shortfalls, through enhanced recruiting efforts and we are beginning to see the results.

The additional staffing pressure of the latest wave of COVID-19 appears to have eased to a point where STSWR expects to be able to cover almost every route on a daily basis. We may still experience short cancellations, however, those will be kept at a minimum. We also may still experience some variations in timing while we cover the absences with other routes.

STSWR will continue to use the cancellation process first introduced in January. STSWR will continue to evaluate this approach monthly between now and the end of June 2022.

We appreciate that staff, students and families encounter frustrating situations as a result of these staffing challenges. We hope that proactively communicating this ongoing course of action will allow families and caregivers to better prepare for and react to the cancellation of bus routes.

In case you missed it, you can view the original message from January 2022.